Refunds & cancellations

Last updated October 3, 2026

Cancelling an order

• You can cancel in the app (Orders → Cancel order) until the kitchen accepts the order.
• If you paid by card, the hold on your card is released; you're not charged. Your bank may take a few days to remove a pending hold from your statement.
• If you paid with your LunchDock balance, it's returned to your balance right away, and a promo code you used can be used again.
• Once the kitchen has started cooking, the order can't be cancelled in the app. Contact us if something unusual happened.
• If the kitchen declines your order, or we can't deliver it, you're not charged.
• Card holds expire after a few days. For an order placed several days ahead, we renew the hold on the same card before it expires (you're charged only once). If your bank declines the renewal, we let you know and try again; if it still can't be renewed in time and the kitchen hasn't started your order, the order is cancelled and you're not charged.

When something goes wrong

If your bag is missing, an item is wrong or missing, the food arrived late, or there's a quality problem, use Report a problem on the order, ideally the same day. We check the drop-off photo and the kitchen's records and reply in the app. When we fall short, we refund the affected amount:

• to your LunchDock balance, available immediately, or
• to your card, if you paid by card; card refunds usually take 5–10 business days to appear.

Money you added to your balance

Money you add to your LunchDock balance can be used for any order. If you close your account, email support@atozcook.com and we'll refund money you added by card that you haven't used, to the card it came from. Credits we gave you, invite credits and employer-paid credits aren't refundable as cash.

Weekly meal plans

Skip or pause a plan in the app before the order is placed and nothing is charged. Once placed, a plan's order is like any other order and can be cancelled until the kitchen accepts it.

Catering

Catering orders are quoted individually. Cancellation terms and payment due dates (usually net 30) are set out in your quote.

Contact

support@atozcook.com

LunchDock is an assumed business name of Alaox Holding, LLC, registered with the Indiana Secretary of State. LunchDock is independent and isn't affiliated with or endorsed by Amazon or any other employer.

Privacy · Terms · Refunds · Text terms · Open the app